German Auto Service & Sales

Do not go here this place is a complete scam. If I can give it 0 stars I would. My air conditioning was not blowing cold air, so I took it here to get looked at. After going there three times they just kept asking for more money. We have proof from Volkswagen dealership they caused more damage to the vehicle after paying them almost $1600. The videos show what my vehicle look like after leaving their lot. Tanner is dishonest, the whole place lacks integrity. He told me yesterday that phili the owner would be coming in to discuss. Tanner also gave me a bogus number that was not Phil’s. Phil was never coming in per the receptionist. He’s on vacation until August. We tried to resolve this ma…

Beware! I don't know that I’ve ever written a review before, but in this case, I feel obligated to—I want to help the next person. I recently moved to the other side of the valley and needed a new shop for my 2016 Audi Q5 with 63k miles on it. Based on strong reviews and how close it was to work, I decided to try German Auto Service. After bringing the car in, I was quoted $6k for a laundry list of repairs and replacements (see attached), some of which had already been done just ~8k miles ago—things like air filters, control arm bearings, etc. Fearing the worst, I took the car all the way back to my old shop on the other side of town and asked why none of this had come up before. The…

Will try to sell you an absurd amount for new parts. $500 for a new battery, for a car that probably is on its last 5 years of life. Not very good with communication either. Had to keep calling to find out an estimate of when it would ready to pick up, hard to get a hold of the mechanic who’s working on it. Convinced them of finally letting me buy my own battery($130 vs $500), so had to deliver it to them. While there, they had me drive to the gas station to put gas in my car, to then returning it so they could continue to work on it. Then I heard some older gentleman yelling from what I could hear about someone breaking into a car & something about items missing. Not sure exactly what, …

Doug and the rest of the team are fantastic! I bought an overpriced 2018 Tiguan last June (mistake) and it immediately started having problems. One thing after another, and burning oil like crazy. The VW dealership quoted me over 8k to repair it after several days of inspection. I brought it to German Auto for a second opinion, and I'm so glad I did. They took their time and did a thorough job for less. Has been running perfectly ever since. Thank you guys!

Well I initially posted a review years back but I deleted it due to my recent visit which was back in 2023. I have been dealing with German Auto from 2019 to 2023 on and off with a 2011 BMW I had over $8k in repairs, I am only giving one star because Tanner helped me out in the beginning and somewhat good customer service. After all the money I spent with them, 2022 the car needed a complete swap which cost me over $5k. I was paying here and there but it took their mechanic 2months to do the swap, when the job was done and I came to pick up the car when I drove it off the lot I noticed my gauge cluster was not working, my headlights were not working as well so I had to drive it back and alth…